Last updated: September 2026
This policy explains how we ship parts and deliver complete machines, and what to do if you need to return something. If anything is unclear, contact us before you order.
Shipping parts
- In-stock parts are packed and sent within 1–3 business days of payment.
- We ship to addresses in the United States.
- You will see the shipping options and costs at checkout before you pay.
- We email you tracking details as soon as your order ships.
- Please double-check your shipping address. We are not responsible for orders delivered to a wrong address entered at checkout.
Delivering complete machines
- After you order a machine, we contact you within one business day to confirm the delivery method, timing and address.
- Machines are delivered by freight carrier or collected by arrangement. Delivery timing depends on your location and is confirmed with you before dispatch.
- Freight or delivery charges are shown at checkout or confirmed with you in writing before the machine leaves us.
- The signed title and bill of sale are provided with the machine.
- Please inspect the machine when it arrives. Note any visible damage on the carrier's delivery receipt and take photos before signing.
Returning parts
- Unused parts in their original, undamaged packaging can be returned within 30 days of delivery.
- Contact us for a return authorization before you send anything back. We may refuse returns that arrive without one.
- Parts that have been installed, modified, run or damaged after delivery cannot be returned unless they are faulty.
- Electrical components and special-order items are final sale unless faulty.
- Return shipping is paid by you unless the item is faulty or we sent the wrong part.
Machine cancellations and returns
- You can cancel a machine order for a full refund at any time before it leaves us.
- If a machine arrives materially different from its listing, tell us within 48 hours of delivery and send photos. We will sort it out with you, either with a repair, a partial refund or a return for a full refund.
- Once a machine has been delivered and accepted, it cannot be returned because you changed your mind.
- Machines are pre-owned and sold as described in the listing. Ask us for extra photos, videos or details before you buy.
Damaged or incorrect items
If a part arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a refund, and cover the return shipping.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of the return being received and inspected. Your bank may take a few extra days to show the credit.
Questions
Need help with an order or a return? Contact us with your order number.